Privacy Policy

1. Introduction

Square Status respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an enquiry, contact us by email or WhatsApp, or make use of our services.

2. Who We Are

Square Status is a South African web design and website support business. We provide services such as website design, WordPress websites, website maintenance, technical setup assistance, business email setup, and related digital support services.

3. What Information We Collect

Depending on how you interact with us, we may collect:

• Your name and surname
• Your email address
• Your phone number
• Your business name
• Details about your enquiry or project
• Budget or service preferences you submit through our forms
• Technical data such as IP address, browser type, device information, and pages visited
• Any information you choose to share with us by email, forms, or WhatsApp

4. How We Collect Information

We may collect personal information when you:

• Complete a contact form on our website
• Request a quote, audit, or consultation
• Contact us by email, phone, or WhatsApp
• Use or browse our website
• Become a client and provide information needed for project delivery

5. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries and requests
• Provide quotes, consultations, and services
• Communicate with you about your project or account
• Improve our website, services, and user experience
• Maintain records of enquiries, quotes, and projects
• Meet legal, tax, accounting, or regulatory requirements
• Protect our business against fraud, abuse, or security threats

6. Marketing Communications

We may contact you about your enquiry, a requested quote, or services you asked us about. Where required, we will only send marketing communications with the appropriate consent or lawful basis. You may ask us at any time to stop sending marketing communications.

7. Sharing of Information

We do not sell your personal information. We may share information only where necessary, including with:

• Hosting, email, form, analytics, or technology providers that help us operate our website or business
• Professional advisers such as accountants, legal advisers, or contractors where required
• Authorities or regulators where disclosure is required by law

Where third parties process information on our behalf, we expect them to handle it securely and only for authorised purposes.

8. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the site, improve performance, and support the user experience. These tools may collect technical or usage-related information. You can usually control cookies through your browser settings.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration. However, no website, email system, or online transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes set out in this policy, including to respond to enquiries, deliver services, maintain records, and meet legal, tax, or accounting obligations.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion where lawful and appropriate
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant authority

12. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party websites.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, you can contact us at: